Refund & Withdrawal Policy

Last updated: 27 September 2026
Version: 2026-09-27-v1

Immediate publication and consumer rights

ONEMONUMENT begins publishing your Piece immediately after successful payment verification or, for a free FOUNDATION Piece, after payment-method verification. Before purchase we ask for your express request to begin performance before the 14-day statutory withdrawal period expires and your acknowledgement of the consequences of full performance. The one-time placement/publication service is treated as performed when your Piece has been successfully created and published.

Consumers may have a statutory withdrawal right under applicable law. Where the legal conditions are satisfied, full performance following the required express request and acknowledgement can end that right. Merely ticking a checkbox does not automatically remove every consumer right. Mandatory consumer rights, including remedies for non-performance or non-conformity, remain unaffected.

Contractual refunds

We do not offer an additional contractual refund solely because you change your mind after proper performance, no longer want the Piece, your external URL stops working, or your content is disabled for a Content Policy violation. This does not limit refunds or other remedies required by law.

If payment succeeds but we ultimately cannot publish your Piece despite recovery, we provide the remedies or refund required by applicable law. A refund or chargeback may disable content; the Piece's occupied position remains in the structure.

How to contact us

For a mistaken duplicate payment, publication problem or refund request, email hello@onemonument.world. Repeated intentional purchases of the same image/link are permitted and are not inherently mistaken duplicates. Include your order/payment reference and explain the problem; do not send card numbers or security codes.

To exercise an available statutory withdrawal right, send an unequivocal statement to legal@onemonument.world or the postal address below within the applicable period. You may use the model statement below, but it is not mandatory. Any proportionate charge for performance already supplied and any refund timing will be determined by applicable law, not by a blanket waiver.

Optional withdrawal statement

To: miint.studio mateusz ignaczak, ul. Andrzeja 21, 95-100 Zgierz, Poland; legal@onemonument.world.
I hereby give notice that I withdraw from my contract for the ONEMONUMENT placement/publication service.
Order reference and order date: …
Consumer's name and address: …
Date: …
Signature (only if submitted on paper): …

Full operator information: Contact.